Key Terms Summary

• Service: 1:1 Strategic Friction Diagnostic session + (if permitted) written deliverables + 30-minute follow-up call (see Schedule 1).
• Fee: $995.
• Payment: 100% upfront to secure booking.
• Refunds: Non-refundable (except if we cancel and can’t reschedule).
• Rescheduling: Allowed with 48+ hours’ notice.
• No-show: You forfeit the fee and the right to rebook under the same purchase.
• Recording & written deliverables: If you opt out of recording/transcription/AI notes, no written Deliverables will be provided.
• Law/jurisdiction: England & Wales.

This Client Agreement (“Agreement”) sets out the terms on which Qriosity Media LLC provides the Strategic Friction Diagnostic to the client.

If you are signing digitally at checkout, your digital signature (or checkbox acceptance where legally valid) confirms you have read and agree to this Agreement.

1) Parties

Provider: Qriosity Media LLC (“Provider”, “we”, “us”, “our”) Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA Email: hello@qriositymedia.com

Client: [Client full name / legal entity] (“Client”, “you”, “your”) Address: [Client address] Email: [Client email] as provided during checkout.

2) Definitions

Diagnostic means the Strategic Friction Diagnostic described in Schedule 1.

Deliverables means the written outputs described in Schedule 1.

Confidential Information means any non-public information disclosed by either party (whether oral, written, or electronic) that a reasonable person would regard as confidential, including business, financial, operational, strategic, and personal information.

3) Scope of Services

3.1 Provider will deliver the Diagnostic as described in Schedule 1.

3.2 The Diagnostic is a time-limited, strategic and diagnostic service. It is not an implementation service unless separately agreed in writing.

3.3 Any additional support, implementation, ongoing advisory, or further work is out of scope and will require a separate written agreement.

4) Term

4.1 This Agreement starts on the date you accept/sign it and ends when the Provider has delivered the Diagnostic session, the Deliverables (if applicable), and the follow-up call (if applicable), unless terminated earlier in accordance with Section 10.

5) Fees and Payment

5.1 Fee: The fee for the Diagnostic is S995] (USD) (the “Fee”).

5.2 Payment timing: The Fee is payable in full upfront to secure your booking.

5.3 Payment methods: Stripe (as made available at checkout/invoice).

5.4 No refunds: All payments are non-refundable, except where the Provider cancels and cannot reschedule (see Section 8.4) or where consumer law requires otherwise (see Section 12).

5.5 Invoices (if used): If an invoice is issued, it is payable immediately unless stated otherwise on the invoice.

6) Rescheduling, Cancellation, No‑Shows

6.1 Rescheduling by Client: You may reschedule with at least 48 hours’ notice. Rescheduling requests inside 48 hours may be treated as a late cancellation/no-show unless the Provider agrees otherwise in writing.

6.2 Cancellation by Client: If you cancel, the Fee remains payable and is non-refundable.

6.3 No‑show: If you do not attend the scheduled session (or cannot be reached within a reasonable time after the scheduled start), you:

• forfeit the Fee; and
• lose the right to rebook under the same purchase.

6.4 Rescheduling/cancellation by Provider: If the Provider must reschedule due to illness, emergency, or circumstances outside reasonable control, the Provider will offer a new date/time as soon as reasonably possible. If rescheduling is not workable, the Provider will refund the Fee in full.

7) Client Responsibilities

7.1 You agree to:

• provide accurate information to the best of your knowledge;
• attend on time and participate in good faith;
• ensure you have a stable connection/environment for remote calls;
• take responsibility for your decisions and implementation.

7.2 You agree not to submit unlawful, infringing, abusive, or harmful material.

8) Recording, Transcription and AI Notes

8.1 Default: The Provider may record sessions and/or produce transcripts and AI-generated notes (including via Zoom and Fathom AI) to support accuracy and delivery of the service.

8.2 Consent: By signing this Agreement, you consent to recording/transcription/AI notes for the purposes of service delivery.

8.3 Opt-out: You may opt out of recording/transcription/AI notes by notifying the Provider in advance.

8.4 Deliverables condition: If you opt out of recording/transcription/AI notes, then no written Deliverables will be provided, including:

• the Strategic Friction Map; and
• the Alignment Brief.

You will still receive the live session and the follow-up call (unless otherwise agreed).

9) Confidentiality

9.1 Each party agrees to keep the other party’s Confidential Information confidential and not disclose it to any third party except as permitted under this Agreement.

9.2 Confidentiality obligations do not apply to information that:

• is or becomes public other than through a breach of this Agreement;
• was lawfully known to the receiving party before disclosure;
• is lawfully received from a third party without restriction; or
• is independently developed without reference to the other party’s Confidential Information.

9.3 Permitted disclosures: The Provider may disclose Confidential Information:

• to service providers supporting delivery (e.g., scheduling, email, transcription) under appropriate confidentiality/data protection measures;
• where required by law, regulation, court order, or legal process;
• for safeguarding concerns;
• where necessary to protect the Provider’s rights or the safety of others; or
• to enforce this Agreement.

9.4 The Client may share Deliverables with professional advisers (e.g., solicitor/accountant) provided they are bound by confidentiality.

10) Intellectual Property

10.1 All methodologies, frameworks, templates, tools, and know-how used or developed by the Provider in delivering the Diagnostic remain the Provider’s intellectual property.

10.2 Subject to full payment of the Fee, the Provider grants the Client a limited, non-exclusive, non-transferable licence to use the Deliverables for the Client’s internal business purposes.

10.3 The Client must not (without the Provider’s written consent):

• resell, distribute, publish, sublicense, or otherwise make the Deliverables available to third parties (except professional advisers under confidentiality);
• remove copyright notices;
• create derivative works for commercial distribution.

10.4 Breaches of this section may result in termination of services and potential legal action to protect the Provider’s interests.

11) No Professional Advice; No Guarantees

11.1 The Diagnostic is strategic and diagnostic in nature. It is not legal, tax, accounting, investment, medical, mental health, or therapeutic services.

11.2 While the Provider may provide strategic insights, these do not replace independent professional advice tailored to your circumstances.

11.3 The Provider does not guarantee outcomes, results, revenue, or performance improvements. You remain responsible for decisions and implementation.

12) Consumer rights (where applicable)

12.1 If you book as a consumer (an individual acting for purposes wholly or mainly outside your trade, business, craft, or profession), you may have statutory rights that cannot be excluded.

12.2 If consumer cancellation rights apply, you may have a 14-day right to cancel distance contracts. If you request the Provider to begin providing services within that period, you may lose the right to cancel once the service has been fully performed.

12.3 Nothing in this Agreement limits your statutory rights.

13) Limitation of Liability

13.1 Nothing in this Agreement excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be excluded or limited by law.

13.2 Subject to 13.1, the Provider is not liable for:

• indirect or consequential loss;
• loss of profits, revenue, business, goodwill, opportunity, or anticipated savings;
• loss or corruption of data.

13.3 Subject to 13.1 and 13.2, the Provider’s total liability arising out of or in connection with this Agreement (whether in contract, tort, negligence, breach of statutory duty, or otherwise) will be limited to the Fee paid for the Diagnostic.

13.4 The Client acknowledges that the Fee reflects this allocation of risk.

14) Termination

14.1 Either party may terminate this Agreement immediately by written notice if the other party commits a material breach and (where capable of remedy) fails to remedy it within 14 days of written notice.

14.2 The Provider may terminate immediately if the Client engages in abusive, threatening, harassing, or unsafe conduct.

14.3 If termination occurs due to the Client’s breach or conduct, all fees remain non-refundable.

14.4 Termination does not affect any rights accrued prior to termination, and Sections 9–15 (and any sections intended to survive) will continue.

15) Data protection

The Provider will process personal data in accordance with its Privacy Policy (available on the website). Where recordings/transcripts/AI notes are used, they are processed for service delivery and retained in line with the Provider’s retention practices.

16) Governing law and jurisdiction

This Agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.

17) General

17.1 Entire agreement: This Agreement (including Schedule 1) constitutes the entire agreement between the parties regarding the Diagnostic and supersedes prior discussions.

17.2 Severability: If any provision is held invalid or unenforceable, the remainder will remain in effect.

17.3 No waiver: A failure to enforce a provision is not a waiver.

17.4 Assignment: The Client may not assign or transfer rights/obligations under this Agreement without the Provider’s written consent.

17.5 Electronic signature: The parties agree that electronic signatures and digital acceptance are intended to be legally binding.

17.6 Checkout acceptance (digital signing): If you accept this Agreement via an online checkout (for example, by ticking an “I agree” checkbox and completing payment), you agree that:

• the checkbox tick (and associated payment/booking record) constitutes your electronic signature;
• this Agreement is incorporated into and forms part of the transaction;
• you have had the opportunity to download/print a copy of this Agreement before completing payment.

Schedule 1 — Diagnostic Specification

A) Session

• Format: 1:1 (remote unless otherwise agreed)
• Duration: typically 90–120 minutes (minimum 1 hour, maximum 2 hours)

B) Deliverables (provided only if recording/transcription/AI notes are permitted)

• Strategic Friction Map
• Alignment Brief

C) Follow-up

• One consolidation call: 30 minutes (typically within ~1 week, scheduling permitting)

D) Limitations

• No implementation or ongoing support is included.
• Any additional work requires a separate written agreement.