Effective date: 5 January 2026

Website: markaustin.co.uk (including any related pages, forms, and subdomains we operate)

These Website Terms of Use (“Terms”) govern your use of this website. By accessing or using the website, you agree to these Terms.

If you do not agree, do not use the website.

1) Who we are

This website is operated by Qriosity Media LLC (“we”, “us”, “our”).

Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA

Contact: hello@qriositymedia.com

2) Eligibility

This website is intended for people aged 18 or over. By using the website, you confirm you are at least 18.

3) Changes to these Terms

We may update these Terms from time to time. The “Effective date” above will change when we do. Your continued use of the website after changes means you accept the updated Terms.

4) Permitted use

You may use the website for lawful purposes only, including:

viewing and reading the content,

subscribing to emails,

downloading resources we provide,

contacting us about our services.

use the website in a way that could damage, disable, overburden, or impair the site or interfere with any other party’s use and enjoyment of the site.

6) Intellectual property and copyright

All content on this website; text, graphics, design, layout, documents, and materials is owned by or licensed to us and protected by intellectual property laws.

Downloads (including the Diagnostic Brief)

You may download resources we provide (e.g., the Diagnostic Brief) for your personal or internal business use only.

You must not:

copy, republish, distribute, publicly display, sell, sublicense, or create derivative works from our downloads;

upload them to shared drives, group communities, or public platforms;

remove copyright or proprietary notices.

Field Notes

“Field Notes” emails and related written material are also protected content. You may share a short excerpt for commentary with attribution, but you must not redistribute full emails or compile/republish them.

Our names and marks

“Strategic Friction” and any associated branding may be trademarks or trade names.

Any unauthorised use of our content may result in legal action. We reserve the right to pursue all available legal remedies for any infringement of our intellectual property rights.

7) Information only - not professional advice

The website content is provided for general information only.

It is not legal, financial, medical, therapeutic, or other professional advice, and should not be relied upon as such.

If you need professional advice, you should consult a qualified professional who can assess your specific situation.

8) No guarantees

We may describe concepts, methods, or examples related to our work. Outcomes depend on many factors, including your context, decisions, and implementation.

We do not guarantee:

• any particular result from reading the site,
• that the site or content will be error-free or always available,
• that applying ideas from the site will produce specific outcomes.

9) Disclaimers

To the maximum extent permitted by law:

the website is provided on an “as is” and “as available” basis;

we make no warranties (express or implied) about accuracy, completeness, reliability, or fitness for purpose.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under law.

10) Limitation of liability

To the fullest extent permitted by law, we are not liable for any loss or damage arising from or connected to your use of (or inability to use) the website, including:

• indirect or consequential losses,
• loss of profits, revenue, business, goodwill, opportunity, or data.
• Nothing in these Terms excludes or limits liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability which cannot be excluded or limited by law.

11) Third-party links

The website may include links to third-party sites. Inclusion of any link does not imply endorsement by Qriosity Media LLC.

We do not control those sites and are not responsible for their content, security, or privacy practices. Use them at your own risk.

12) Your submissions via forms

If you contact us or submit information via forms, you agree:

the information you provide is accurate to the best of your knowledge;

you will not submit unlawful content, harmful code, or abusive material.

We will handle personal data in line with our Privacy Policy.

Confidentiality note: Do not submit sensitive or confidential information through website forms unless we have agreed in writing that we will receive it that way.

13) Privacy and cookies

Your use of the website is also governed by our Privacy Policy and Cookie Policy.

14) Suspension or termination

We may suspend, restrict, or terminate your access to the website if we reasonably believe you have breached these Terms or are misusing the website.

15) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the website.

16) Miscellaneous

Website changes/availability: We reserve the right to modify, suspend, or discontinue the website (or any part of it) at any time, without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the website.

Severability: If any provision is found unenforceable, the rest remains in effect.

No waiver: If we don’t enforce a provision, we haven’t waived our right to enforce it later.

Entire agreement (website use): These Terms, together with the Privacy Policy and Cookie Policy, form the entire agreement regarding your use of the website.

17) Contact

Questions about these Terms: hello@qriositymedia.com